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Refund and Returns Policy

Since all resources are delivered electronically and a download cannot be “returned,” all sales are considered final and nonrefundable.

If you feel that a refund may be justified due to exceptional circumstances, contact TeachNovels and explain the situation.

  • Refund requests must be submitted within one month of purchase.
  • Refunds are not remitted based on user dissatisfaction.
  • Refunds are limited to situations where a resource was not used. This may include…
      • No download recorded by the system log
      • Compromised resource file
      • Confusion caused by misleading representation
      • Unforeseeable technical issues
      • Duplicate Purchase (under the same user information)

NOTE: Depending on your method of purchase, refunds may take several business days, a week, or even longer to process. This is due to the workings of the point of sale, credit, and/or banking institutions and not the vender. This delay is not within our control.